At Bank GPB International S.A. the opinion of our customers is valuable to us, which is why we view customers' complaints as an opportunity to continuously improve the quality of our services.
If you are not satisfied with any service or information received from your Relationship Manager, please either contact this manager by e-mail with detailed description of the issue, or send your complaint to
info@gazprombank.lu using the Complaint Form available bellow.
Upon receipt of the complaint, it is promptly forwarded to the appropriate department for review. A written acknowledgment will be sent to the complainant within 10 business days of receipt, unless a substantive response is provided within that period.
The complainant will be informed of the name and contact details of the individual responsible for handling the matter.
Bank GPB International S.A. is committed to providing a formal response within 40 calendar days from the date the complaint is received. Should it not be possible to meet this deadline, the complainant will be advised of the reason for the delay and provided with an estimated date by which the review is expected to be concluded.
If the individual responsible for handling the matter is unable to provide a satisfactory response to the complainant, the latter may submit a request by post addressed to the member of the authorized management in charge of the processing of the customer complaints:
Bank GPB International S.A.
31, Avenue Monterey
L-2163 Luxembourg
In case the responsible in charge of the processing of the customer complaints was unable to provide satisfactory response, the complainant may submit for out-of-court resolution of the complaint, in accordance with the applicable CSSF regulation.
https://www.cssf.lu/fr/Document/formulaire-interactif-pour-les-reclamations/
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg